The proliferation of social media applications and the consumerization of IT are creating a user experience revolution in the enterprise. Employees – and customers – increasingly expect easy-to-use, self-service tools and applications. Reconciling these expectations with legacy systems and enterprise applications is a challenge that gives IT a fresh opportunity to transform the applications they deliver and ultimately satisfy their customers. In this industry expert session, Adobe Systems CIO Gerri Martin-Flickinger will talk about how Adobe is using Rich Internet Applications (RIAs) that federate enterprise data from multiple legacy systems to deliver enterprise tools that offer engaging, “no manuals required” user experiences.

In this lively, multiple topic workshop, we tap the collective brainpower of our New York CIO Perspectives attendees to develop some practical ways to meet today's toughest IT leadership challenges. Hosted by the CIO Executive Council, this peer-to-peer advisory session provides a small-group environment for in-depth discussions, wrapping up with moderators from each table sharing a best practices checklist on each topic. Discussion topics include:
 

• Gaining business value from social media & collaboration tools
•  Building IT's credibility with the enterprise
  
•  Managing risks & reaping rewards in a global environment
  
•  Accelerating business with innovative IT
  
•  Driving customer service through the cloud
  
•  Creating a sustainable, multi-generational workforce

The Consumerization of IT: How Social Media Applications Impact the Enterprise
Facilitator: Gerri Martin-Flickinger, Senior Vice President and Chief Information Officer
Adobe Systems Inc.

Emerging Web 2.0 technologies are rapidly changing how employees work and collaborate with each other. But even more importantly for CIOs, they are changing the way enterprises will acquire and service customers in the future. Join Adobe executives for this compelling roundtable discussion to learn how some organizations are already leveraging these technologies to meet evolving user expectations.

Creating a Dependable Data Center (Despite Power Constraints)
Facilitator: Bill Schmeelck
Agilysys

One of the challenges of running your business in New York City is overcoming the limited, power-hungry grid.  Power companies have been setting limits that can cut off any building and data center expansions. So how can you meet your growing data center needs without hitting a wall? One way to overcome this challenge is through Smart Consolidation, which not only reduces your compute footprint but actually uses new tools to accomplish reduced costs while matching your company compute requirements.

Building a Successful Services Relationship
Facilitators: Gail Kosloff, Director of Services Marketing and Jeremy Duckett, Client Partner
Dimension Data

Join Dimension Data’s lunch table discussion about some best practices in building more effective services relationships to share your experiences with other senior-level IT executives and gain insights from Dimension Data professionals. We’ll discuss measuring service quality, managing your suppliers and making IT governance work. You’ll also have a chance to talk about outsourcing strategies with your peers.

The Journey to "Information Utopia"
Facilitator: Tony Young, Chief Information Officer
Informatica

Join your peers and Informatica's Tony Young for this open dialogue on the challenges and opportunities involved in capitalizing on critical information throughout the organization.  Discussion topics will include becoming an information-driven enterprise (data vs. process), best practices for information and business strategy alignment, and determining what it takes for a company to attain "information utopia."

A New Way Forward Beyond Voice: Inter-Company High Definition Video Conferencing
Facilitator: Rex Stover, Vice President, Enterprise Business Development Americas
PCCW Global

As video conferencing becomes more pervasive, companies are realizing the benefits of utilizing their high-end video systems for intra-company real-time, on-demand collaboration between geographically dispersed locations. In addition to the internal benefits, they are saving costs and delivering greater efficiencies for external customers and suppliers, as well.  Join us for this luncheon discussion with PCCW’s Rex Stover and learn how to reap these additional benefits from video conferencing.

Determining the Best Fit for Cloud Computing in Your Enterprise
Facilitator: Marc Ferrentino, Chief Technology Architect
Salesforce.com

The finely tuned cloud infrastructure beneath Force.com powers nearly 72,500 businesses running more than 135,000 applications that 2+ million users count on every day.  Join Salesforce.com’s chief technology architect for this engaging and informative discussion about the typical concerns CIOs express before bringing cloud computing into their enterprises.

Every company struggles with one essential challenge: managing critical business information. This datas is everywhere, from different corporate systems (such as ERP and CRM) all the way to the desktop in spreadsheets, pdf files and more. An ability to connect your company's information strategy with the business strategy always matters -- but it really matters during uncertain economic times. Many companies today are looking to diversify across multiple economic regions; scale with acquisitions; reduce expenses; or comply with regulatory regimes as a means of overcoming the financial pressures. In this session, CIO Tony Young will delve into the need to harness information to establish a sustainable competitive advantage while also building a high performance IT infrastructure to facilitate successful business strategies.